Shopping
What Shipping Methods Are Available?
Depending on the size of the product ordered, we use a UK pallet company for curb side deliveries or delivery companies including FedEx, UPS or Royal Mail.
Do You Ship Internationally?
Yes we do. All shipping costs are calculated depending on the order size, weight and final delivery address. Note that import duties may apply and these are the responsibility of the buyer.
How Long Will It Take To Get My Package?
This depends on stock availability (some products are custom-made) and delivery address. We aim to delivery all orders within a timely fashion with communication of expected times shared regularly with the buyer.
Payment
What Payment Methods Are Accepted?
We accept all major debit and credit cards including Visa, Mastercard and Amex. We also offer payments via BACS (with a supporting invoice generated).
Is Buying On-Line Safe?
Yes, all payments are collected via Stripe, an internationally recognised platform.
Orders & Returns
How do I place an Order?
Orders can be placed online or via our telephone 0333 210 2033.
How Can I Cancel Or Change My Order?
Yes you can, but please refer to our full Terms and Conditions.
Do I need an account to place an order?
No, it’s not necessary to have an account but it is useful to track the status of an order.
How Do I Track My Order?
You will be sent tracking information to follow the status of delivery.
How Can I Return a Product?
Return of goods can be place but all shipping costs must be met by the buyer unless the product is faulty.
